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Support

Did you get stuck? Don't worry! You have several different ways to get support to solve the problem.

Support via e-mail

You can describe your problem in an e-mail and send it to us: [email protected].

Task: Take a screenshot

It is often necessary to take a screenshot that shows the problem at hand. The picture should be attached to your e-mail.

Task: Take a screen recording

Sometimes it is sensible to present the problem as a screen recording, where the problem at hand is captured on video from the screen. We use PowerPoint to make screen recordings.

If you want, you can also add a commentary to the video. If you do not have a microphone available, you can also make a silent video.

You can attach the video presentation as either a video file or a PowerPoint file.

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Making a screen recording

1. Create a new PowerPoint file

Open PowerPoint and create a new empty presentation. Add one standard slide where the recording will be placed.

2. Selecting the window to be recorded

First, navigate to the window that you wish to record; when you start recording, the software will automatically jump back to the previous window. Navigate to your browser window, for example, if you have the course open on the desired chapter.

Navigate back to the PowerPoint presentation and the slide where the recording will be placed. You can use, for example, the Alt+Tab key combination introduced on page Using Multiple Windows Efficiently.

3. Starting the recording and the relevant selections

When you start recording, you still get to choose:

The exact area to be recorded
Whether you want your recording to have sound

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Start recording by navigating to the tab **Record**, then to the group **Record**, and clicking **Screen Recording**.

You will automatically go to the window you were in before starting the recording, and a small box will open at the top of the window where you can choose to start recording. First, select the area to be recorded by clicking Select Area and selecting the area you want.

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Now start recording by pressing Record.

4. Stopping the recording

The recording is stopped with the Win+Shift+Q key combination.

5. Edit the video if needed

The recording will be automatically placed on the slide from which you started it. The instructions for formatting the video clip are in the Make the Presentation More Interesting with a Video chapter.

6. Saving the screen recording as a video

The video is saved with the presentation, even if it was not saved separately. However, if you need the video elsewhere, you can save it by right-clicking on the video and selecting Save Media as. The file is saved in MP4 format.

Mac: Screenshot and screen recording

Mac computers have their own tool for screenshots and screen recordings.

The tool is activated by pressing on the Shift+Command+5 key combination.

The display will then go into screenshot and screen recording mode.

Screenshot

The screenshot and screen recording mode includes a toolbar at the bottom of the sreen.

From left to right, the buttons are:

Capture entire screen
Capture the selected window
Capture the selected area

Select the part or area you want to capture and take the shot with the Capture button on the right.

After taking the shot, it will appear in the lower right corner of the screen. You can now drag it into an application, of you can click on it, which will open the picture in editing software. The edited picture is saved into the Desktop file. In case you wait a while, the screenshot will disappear from the lower right corner, and can then be found on the desktop.

Screen recording

You can use this tool also to take screen recordings. For this purpose, you need the buttons:

Record entire screen
Record selected area
Options button that opens a menu. Here you can choose the source for audio, for example, if you want to.

Select the settings you want for the recording, and start the recording with the Record button on the right.

The recording is stopped from the list of icons at the top right corner of the screen, by clicking on a circle with a square inside it.

Support in a Teams call

You can also book a 15-minute Teams call, where you can share your screen with our tutor and we will solve the problem together. Send an e-mail to [email protected] and we will arrange a suitable time for you.